All Systems Operational

About This Site

LunaTech's System Status keeps you up-to-date on any and all performance issues and maintenance activity with our services.

LunaVoice/UC Services ? Operational
Voice - Inbound ? Operational
Voice - Inbound (Toll Free) Operational
Voice - Outbound ? Operational
UC-One ? Operational
Endpoint Registration Operational
On-Net Connectivity ? Operational
Call Recording Operational
myPhone ? Operational
Virtual Fax ? Operational
E911 Services Operational
Underlying Infrastructure Operational
Unity Operational
Zoom Operational
Zoom Software Operational
Zoom Meetings Operational
Zoom Telephone Services Operational
Zoom Group Messaging Operational
Zoom Video Webinars Operational
Zoom Cloud Room Connector Operational
Zoom Connector for Polycom Operational
Zoom Connector for Cisco Operational
Zoom Phone Operational
Hosted Exchange ? Operational
Microsoft Office 365 ? Operational
LunaNet ? Operational
LunaWAN ? Operational
LunaTech Website Operational
LunaTech Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 27, 2020

No incidents reported today.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020
Completed - The scheduled maintenance has been completed.
Nov 23, 19:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 19:00 PST
Scheduled - We will be updating all Zoom Room and Zoom Room for Touch computers to version 5.3.0 this evening at 7pm PST and will last for approx 30 mins. Downtime will only last for approx. 2-3 mins.

Details on this latest update can be found here: https://support.zoom.us/hc/en-us/articles/115002847143

An update for Zoom Rooms iPad Controller software will follow and be individually scheduled.

If you have any questions, please reach out to our Support team. Thank you.
Nov 23, 12:42 PST
Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020
Resolved - This incident has been resolved.
Nov 17, 19:04 PST
Monitoring - We have identified the issue causing this problem. In their efforts to button up security of Office 365 tenants, Microsoft has apparently begun instituting a tenant-wide setting blocking automatic forwarding of outbound email to external addresses (even if these were setup previously). This is why new and updated support tickets were not reaching our Zendesk Support ticketing system.

We have instituted an override on our end and support tickets (new and updated) do seem to be flowing back into our Zendesk. We will continue to monitor email-generated tickets sent to our Support team and if no other issues are detected we will mark this incident as Resolved.

Thank you for your understanding and patience during this time as we work through delayed tickets.
Nov 17, 14:51 PST
Investigating - We are currently investigating an issue where new tickets sent to our Support team (or current tickets being updated) are not reflecting in the ticket and consequently are team is not immediately aware of them. If you have submitted or updated a ticket in the last 24 hours and have not heard back from our Support team please call in to report your issue.

We apologize for the inconvenience and will post an update again when we have new information.
Nov 17, 13:45 PST
Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.